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CARTER JONAS.
Carter Jonas is a a leading UK property consultancy with a network of over 1,000 property professionals across 34 offices.
This was a two month project with a team consisting of myself, a UX Designer & a PM.
The website for Carter Jonas is a key part of the business and it was not performing.
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user experience • PRoduct • USER INTERFACE • Strategic thinker • Creative Problem Solver • Creative Direction • Strategic thinker •
The current site was outdated and had extremely frustrating usability.
This was only the first phase of the project so we had to pinpoint which parts were the most important to re-design and build.
The first step was to run a workshop with the client to find out their needs and expectations.
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objectives of the workshop
objectives of the workshop
The workshop was very useful and we had successfully aligned with the client.
We had worked out which areas were the most important to fix and re-design.
The next stage was to start thinking about the navigation, search page and listing page and begin building some wireframes.
We worked out from the existing data that pretty much all the journeys go through these pages.
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The page layouts were quite simple as we didn't want to over complicate anything for the user - we weren't re-inventing the wheel.
The more complicated part was designing all the states for cards & designing the filters throughout each journey.
FILTER JOURNEYs
Property searches involve alot of filtering throughout the journeys so we had to design many different filter states including modals, drop-downs & ranges.
Property Search
Once we had designed all the filters & full page designs, we created prototypes for Residential journey and a Commercial journey ready for user testing.
Research data
USER TESTING
The designs and usability were very well received across mobile & desktop for all the pages - the vast majority always clicking in the right spots.
MAP VIEW
We received a few suggestions in areas to improve.
Most of these were about filtering search results, which we took into consideration, but the most important insight we gained was the need for a map view.
MAP VS LIST VS GRID
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